Legal Information
Shipping Policy
We ship from international fulfillment partners and aim to keep order processing transparent for every region.
Standard delivery windows
- Dispatch: typically 2-8 business days after purchase.
- Europe: usually 7-16 business days.
- USA: usually 10-25 business days.
- Other regions: up to 25 business days depending on customs and carrier routes.
Address accuracy
Customers are responsible for providing a correct deliverable address at checkout.
Unclaimed or incorrect-address parcels
When delivery fails due to incorrect address or unclaimed parcel status, reshipment may be offered with additional shipping costs.
Shipping support: Need a shipment status check or delivery clarification? hypeisreal@webs.cool
Refund, Resend, and Returns
Return and refund requests are evaluated case-by-case with tracking evidence and product condition details.
Order delay coverage
- Orders without reliable tracking after 60 days from warehouse departure may qualify for refund or replacement.
- Special routes can require longer timelines because of customs and local carrier constraints.
Damaged, incorrect, or incomplete orders
- Severe damage: replacement or full refund.
- Incorrect item: replacement or refund after evidence review.
- Missing functional parts: replacement dispatch when confirmed.
Returns and exclusions
- International return shipping is usually paid by the customer.
- Change-of-mind and minor cosmetic differences are generally not refund-eligible.
- Operational destination limits may apply for specific regions with restricted dispute coverage.
Returns support: For a return or resend request, include your order number and evidence in your email. hypeisreal@webs.cool
Terms of Service
By using this website or placing an order, you agree to the terms below for product access, ordering, and service use.
Service and product scope
- Product availability, descriptions, and prices may change without prior notice.
- Some items may be available only online and in limited quantity.
Customer obligations
- You confirm you are legally allowed to place an order.
- Billing and shipping information must be complete and accurate.
- Use of the site for unlawful activity is prohibited.
Liability and policy updates
To the extent permitted by law, liability for indirect losses is limited. Terms can be updated over time, and continued use implies acceptance of the latest version.
Terms contact: Questions about terms interpretation can be sent to: hypeisreal@webs.cool
Cookie Policy
Cookies help us keep the site stable, remember preferences, and understand high-level usage patterns.
Cookie categories
- Essential cookies: required for core site operation.
- Analytics cookies: anonymous traffic and usage insights.
- Functional cookies: preference memory for language and UX continuity.
Controls and third parties
You can manage cookie settings in your browser. Some third-party analytics or infrastructure providers may set technical cookies under their own policies.
Privacy contact: For cookie and privacy questions, contact: hypeisreal@webs.cool